Which term involves making certain that the leader and group truly understand the key factors related to what a member is attempting to communicate?

• A. Summarization
• B. Clarification
• C. Blocking
• D. Linking

Answer: (B)

Clarification is the act of making sure the leader and group truly understand the essential content, intent, and feelings behind what a member is communicating. It involves paraphrasing in your own words, asking targeted questions, and inviting the member to fill in any gaps or correct misinterpretations. By clarifying, the group confirms that the message is being understood as the member intends and highlights the key factors the member is trying to convey—what happened, what it means to them, and what they hope to achieve. This helps prevent miscommunication, builds trust, and keeps the discussion focused on the member’s actual needs. While summarizing captures the main points, and blocking or linking serve other purposes, clarification specifically ensures accurate understanding of the speaker’s message and its underlying factors.