Maintenance roles, like task roles, are positive since such roles

• A. They are self-serving.
• B. They always stress the here and now.
• C. They help maintain the group.
• D. They promote autocratic leadership.

Answer: (C)

Maintenance roles focus on the people and the process in a group, helping the group function smoothly by supporting cohesion, communication, and morale. They’re positive because they keep the group connected and effective, preventing or resolving conflicts, encouraging participation, and maintaining healthy interactions. For example, someone who calms tensions, encourages quieter members to speak up, and helps the group stay on track contributes to the group’s stability and productivity.

Self-serving behavior isn’t a defining feature of maintenance roles; it undermines group functioning. The idea that these roles always stress the here and now isn’t the point—they shape ongoing climate and relationships, not just immediate tasks. And maintenance roles don’t promote autocratic leadership; they generally support collaborative, inclusive group processes.